Customer feedback
Accountability after
every delivery.
Real customer comments collected through our delivery follow-up system.
January 1–October 2026
2026 customer satisfaction
Scores collected through our post-delivery customer surveys. Each score is measured on a five-point scale. Of 2,420 survey invitations sent, 425 were completed—a 17.6% response rate.
What customers tell us
The work speaks through the people we serve.
Every project has details that matter: communication, arrival timing, careful handling, room placement and follow-through. This live feedback gives customers a direct view of the service experience. Comments are published as received—we do not rewrite the customer’s words.
The comments are supplied through the DispatchTrack customer-feedback system used after SWL deliveries. Submissions may be withheld only when they contain abuse, private information or material unrelated to the service.
CommunicationCareful handlingOn-time executionProfessional crews
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LIVE CUSTOMER FEEDBACKSouth West Logistics
The standard behind the comments
Prepared crews. Clear communication.
SWL coordinates medical equipment delivery, inside placement, assembly and installation support around the requirements of each facility and project.
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