A Great White Glove delivery – South West Logistics

Drive down any highway in Southern California, and there are thousands and thousands of trucking companies.  Some specialize in FTL (Full Truck Loads). Some specialize in LTL(less than truckload), while others are movers, and others haul gas and liquids. 

A perfect delivery.

Let’s look at one portion of the trucking industry, The Final Mile. This is also referred to as the Last Mile.
Within the Final/Last mile service industry, there are levels of services that one can choose when ordering on-line.

1. Threshold – Products are brought to your front door.
2. Room of Choice – Delivery is brought inside your home and placed into a “Room of Choice”
3. White-Glove
. – The ultimate delivery experience, or is it?

When ordering White Glove Service, what are you actually ordering? 
White-Glove implies a team of highly trained professionals, who know your product, will deliver, install, and remove all debris, before leaving your home. 

That is considered a “good” White Glove Service.  The delivery went well, the team was professional, etc.  “They were good”.

White-Glove should be a great experience.   When we think of White Glove, we think of Marines in their dress blues.  Taking their white glove and brushing on top of the door jams and looking for dust. 
However, using white gloves to carry furniture is next to impossible to do.  In fact, it’s dangerous.

So, what does it take to have a great experience?
1. Make sure your delivery team is COVID prepared.  Masks, Clean, and Presentable.
2. If you have expensive floors, do they lay down protective flooring, before bringing in equipment?
3. Does the team have the proper tools to perform the job?
4. If necessary, will the team help you to remove your old furniture to a new location? 
5. Once your furniture has been installed, is it properly demonstrated and adjusted to your liking, with patience?
6. Does the team actually clean up all debris, wipe down surfaces, and even vacuum once they are done?
7. Finally, once they are gone, do you receive a follow-up call from the delivery team to make sure your experience was excellent?

Doing steps 1 through 7 is the perfect example of an excellent White Glove service. If any of the steps mentioned were missed, this would then be considered a “good service”, but definitely not excellent.   If more than one of these steps is missing, it really isn’t even white glove, it’s really just a delivery. 

Let the team at South West Logistics make your next White-Glove delivery an excellent experience, and no just a delivery.

Medical Equipment Movers

Medical Moving Services In Western United States, & Minnesota

Moving medical equipment takes expertise and the utmost care from your moving company.  At South West Logistics, Our moving crews are specifically trained  for the proper packing, loading, unloading and installation of delicate medical equipment.   Presentation is an important aspect of our delivery process, our crews are clean and presentable, our truck fleets are clean, well maintained and offer air ride suspension, so you can be assured that your sensitive equipment will arrive in excellent condition.

Our medical moving services can offer a variety of specialized moving needs, including:

  • Sensitive equipment packing or crating
  • Dental, Medical and other specialized equipment
  • Computer network system disconnect and reconnect
  • Medical equipment moving and storage
  • Warehousing and distribution
  • We install Wall Mounted Items

With more than 20 years of combined talent and expertise, South West Logistics knows the medical moving industry. Our dedication to White Glove moving services such as medical equipment installations and household/office furniture are paramount to our success in this industry.   We take tremendous pride knowing that our customers give us an Excellent Ratings on nearly all of all of our deliveries. 

For information on our expert medical moving services and storage facilities, contact us at

Corporate Headquarters

4201 E Santa Anna St. Ontario CA, 91761 

Phone: 909-740-6367
Fax: 909-740-6787

Locations: Ontario, CA, San Diego, CA. Fresno, CA.  Bakersfield, CA. Hayward, CA. San Leandro, CA. Portland, OR.  Seatac, WA. Spokane, WA. Yakima, WA.  Denver, CO.  SLC, UT.  Reno, NV.  Las Vegas, NV.  Phoenix, AZ,  Albuquerque, NM. Lubbock, TX. Dallas, TX. San Antonio TX, Austin, TX. Houston, TX Oklahoma City, OK. Minneapolis, MN.

Services

Scope of Services

South West Companies have been serving Business-to-Business in the industry throughout the United States for the past 10 year.

Clients can depend on us to store, transport, and deliver their equipment with skill and care. We will closely inspect all items for quality control, cross-reference shipping documents, and technology systems to ensure accuracy.

 

Services Overview:

  • Lab & Medical Equipment
  • Appliance Installations
  • Handling High Value Equipment
  • Warehousing and Freight/Asset Management
  • Standardized Management Reports
  • Distribution Management and Local Delivery
  • Communications Equipment Consulting
  • Computer Equipment
  • Office & Industrial Equipment
  • Electronic Equipment
  • Trade Show Exhibits
  • Hospitality Industry

HIGH VALUE EQUIPMENT:

Sensitive items, such as;

  • Appliances
  • Lab & Medical Equipment
  • Communications Equipment
  • Computer Equipment
  • Office & Industrial Equipment
  • Electronic equipment
  • Fine Art & Sculptures
  • Antiques
  • Trade show exhibits
  • Fine furniture requiring special handling and care
  • Hospitality Industry

South West Companies have more than 30 years of experience in handling and transporting sensitive and invaluable inventory, so you can trust  us for any specialized shipping requirement.

ASSEMBLY & INSTALLATIONS:

 Perhaps you are planning to downsize, or may need vacate your present office space? Whether your need is a simple adjustment to your existing layout, or a complete new installation, South West is here to help. South West offers years of experience, working with all major brands and models of Systems Furniture; we will disassemble, palatalize, inventory, remove, and ship or store your furnishing. 

Furniture, Fixtures & Equipment:

South West Companies are the most experienced FF&E installation contractor. Our team of trained technicians specialize in the full spectrum of any commodity of FF&E Services. From case goods receipt, to punch list close out, we offer a skilled and cost effective service that is unmatched.  We’ll do it right the first time, and save you money. Contact one of our Experienced Project Managers to see how we can be of service to you. Our FF&E Services include:

  • Project Planning and Management
  • Detailed Receiving Inspection
  • Vendor Coordination
  • Computerized Inventory Control
  • Secured – Monitored Facility
  • Dock High Loading Platforms
  • Interactively Scheduled Services
  • Debris Removal
  • Skilled and Timely Installation
  • Surplus Furniture Removal and Disposition
  • Dedicated Team from Start to Completion.

Green Transportation:

Green TransportationSouth West Movers put the green back into transportation. We are “future capable” by providing a higher level of environmentally sustainable methods.

  • Band and recycle cardboard.
  • Trucks less than five years old.
  • Sort all scrap metal, plastic and glass for recycling
  • Consolidating truckloads by route creates fuel conservation
  • Electric lift gates, that don’t need the engine running
  • Moving pads made of 100% recycled cotton.

Waivers

This waiver is for the customer to sign; it details that if in the unlikely case of poor packaging due to the shipper, it is not South West Logistics (the delivery team) fault.

This form is for the customer to sign; it details the inspection the customer is asked to review upon the start and completion of a delivery. 

Special Care Delivery

By South West Staff

White-Glove is more than our profession, it’s our passion. Medical equipment such as beds, wall installations, and other equipment deserves a service that will respect the products. It is our responsibility that our clients see first-hand our talents in White Glove Services.

There is only one level of White Glove Service we offer. Our best.

  • Delivery: We deliver all products in their original protected packaging to ensure that your products will arrive in good care and undamaged.
  • Installation: During the installation process, we take care to unpack and assemble all delivered items.  From Beds to Wall-mounted devices, our team assembles every item with great care.  
  • Clean-Up:  Once our team has completed the install, every carton, cardboard box, and debris is picked up and removed off of the premises.  Floors are swept, counters are wiped down.
  • Complete:  We leave the premises spotless and present you with a “ready to go” appearance.

 

Here are a few more shots of unique jobs: